Question 1

Can I cancel my order?

Accepted Answer

Yes. We require 50% part payment upon ordering a pair of shoes. We allow customers a 14 day cooling off period to which a full refund of the part payment will made for the Standard and Tailor packages.For the premium bespoke package £100 will be retained from the part payment to compensate for any designs/sketches made.   As all of our shoes are handmade to order we cannot offer a refund for any orders not cancelled within the 14 day cooling off period.

Question 2

Are Adrienne Shoes comfortable?

Accepted Answer

We pride ourselves on comfort, and that’s why we ensure that every client receives a sample pair of shoes to test for comfort prior making the actual pair of shoes.    We use soft kid leather and suedes, luxurious Italian silk satins, soft fine grained leather lining and leather sock which allow our feet to breath, and of course leather soles.  We also use extra padding with special memory foam for added cushioned comfort.

Question 3

Do Adrienne shoes come in different widths?

Accepted Answer

All our shoes come in the standard width fitting. Where possible we can make alterations and this can be discussed during the consultation process.

Question 4

I want a bespoke pair of shoes but I cannot see a style that matches my requirement

Accepted Answer

We can guide and support you where to buy a shoe last to match your specific specification.

Question 5

What happens to the deposit paid for my consultation?

Accepted Answer

Deposits are either refunded after the consultation or deducted from the final cost of the shoe.

Question 6

How long does it take to make a pair of bespoke shoes?

Accepted Answer

It can take between 10 – 24 weeks from the date you confirm your order

Question 7

What’s included in the bespoke service and cost?

Accepted Answer

The first stage is making an appointment for a consultation with Adrienne Shoes. You will meet with one of our consultants who will discuss with you the theme of your wedding, colour scheme, style of dress and most importantly we want to get to know you. We ask for you to bring an image of your wedding dress, sample fabrics and any pictures of accessories that you and the bridal party will be wearing. Once you have decided on the style of shoe you like, we will create a mood board for you with sketches of designs to choose from. As part of the service you will receive a sample pair of shoes to try for fit and comfort. We suggest at least two to three consultations before the final shoes are produced. We have found that clients are happy to visit us at our studio in the first instance but we are also happy to make home visits as part of the premium bespoke package.   The bespoke service starts from £750 depending on complexity of the design.

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